Refund and Returns Policy

Last updated: 19 – 12 – 2025

At Theavcase, we comply with EU consumer protection laws and the General Data Protection Regulation (GDPR). This policy outlines your rights and our procedures regarding returns and refunds.

1. Right of Withdrawal (EU Consumers)

In accordance with EU Directive 2011/83/EU, customers located in the European Union have the right to withdraw from a purchase within 14 calendar days of receiving the item, without providing a reason.

The withdrawal period expires 14 days from the day you receive the goods.

2. Conditions for Returns

To be eligible for a return:

Items must be unused, unworn, undamaged
Items must be returned in original packaging, including boxes, certificates, seals, tags, and accessories
Jewelry must show no signs of wear, resizing, alteration, or damage
Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

For hygiene, safety, and luxury integrity reasons, the following items cannot be returned:

Earrings or pierced jewelry (once opened)
Customized or personalized jewelry
Engraved items
Items marked as Final Sale
Gift cards
Digital products

These exclusions comply with EU consumer law exceptions for sealed and personalized goods.

4. Shipping Notice

Our products are shipped directly from trusted international suppliers.
As a result:

Return addresses may be outside your country
Delivery and return times may be longer than domestic shipping
Return shipping costs may be higher

By placing an order, you acknowledge and accept these conditions.

5. How to Exercise Your Right of Withdrawal

To initiate a return, contact us before the 14-day period expires at:

Email: [email protected]

Include:

Order number
Item(s) to be returned
Clear statement of withdrawal

You will receive return instructions once your request is approved.

6. Return Shipping

Customers are responsible for return shipping costs, unless the item is defective or incorrect
Items must be shipped using a trackable and insured method
We are not responsible for lost or damaged return shipments

7. Refunds

Once the returned item is received and inspected:

Refunds will be processed within 14 days, as required by EU law
Refunds are issued to the original payment method
Original shipping costs are refunded only if required by law
Return shipping fees are non-refundable

Refunds may be partially or fully denied if the item shows signs of use, wear, or damage.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us within 48 hours of delivery
Provide photos and a description of the issue

We will offer a replacement or full refund at no additional cost, in accordance with EU consumer rights.

9. Late or Missing Refunds

If your refund has not been received:

Check with your bank or payment provider
Allow processing time
Contact us at [email protected] if the issue persists

10. Data Protection (GDPR)

Personal data collected during returns is used only to process your request and is handled in accordance with our Privacy Policy and GDPR requirements.
You have the right to access, correct, or request deletion of your data.